Return and Refund Policy
If for any reason your skid steer or excavator is damaged due to delivery we will repair or replace your unit free of charge. If parts or accessories become damaged due to improper use we cannot accept return of the unit and only offer replacement or repair assistance. All units come with a Standard Warranty so please see each unit for the outlined policy. All Sales are final and units cannot be returned if delivered in working order. Questions? Please give us a call at 352-234-3030.
Upon delivery of the unit, a walkaround is to be performed and any damage from shipping or delivery is to be made note of and contact with us is to be made immediately. Rest assured that we offer complete after sales service and support for all of our customers. If at anytime after a purchase is made with us, your new machine has issues or warranty concerns we will work hand and hand with you to rectify the problem.
We have access to an extensive network of all available repair components and if there is a part that cannot be sourced locally we can have that part delivered within days. We are building an after sales network of certified mechanics that can meet you at your home our business to diagnose and a majority of the times, fix any issues that may arise from general use malfunctions. These issues have been a rarity for us but offering the comfort and peace of mind that we are here after the sale as well is what we are all about.
Questions? Call us anytime 352-234-3030
Warranty & After Sales Support
At GroundX, we know that buying equipment is only the beginning of the story. A machine is an investment in your livelihood, and when you’re out on a job site or doing serious home projects, uptime is everything. That’s why we’ve built our core mission around delivering world-class after-sales support, robust warranty protection, and rapid parts delivery to back our dealer network every single day. When you partner with GroundX and our Florida network, you aren't just getting dependable equipment, you’re getting a team that stands firmly behind every bolt, pin, and hydraulic line we sell.
We’ve invested heavily in our local inventory and support infrastructure so you never have to worry about long wait times or unanswered calls. We have full access to genuine replacement parts ready to ship immediately, drastically reducing downtime and keeping your projects on schedule. Backing that up is a dedicated, hands-on technical support team that understands these machines inside and out. Whether you need quick troubleshooting advice, immediate warranty claims processing, or urgent component dispatch, our response times are fast, clear, and direct.
Questions? Call us anytime 352-234-3030
